Privacy Policy
Effective Date: 06-16-2026 | Last Updated: 06-25-2026
Golden Gate Property Management and Golden Gate Townhomes, including our related property
management, leasing, and resident service operations, respect your privacy. This Privacy Policy explains
how we collect, use, disclose, and protect information when you visit our website, submit an inquiry, apply
for housing, communicate with us, use resident services, or otherwise interact with us.
For purposes of this Privacy Policy, “Golden Gate,” “we,” “us,” and “our” refer to Golden Gate Property
Management, Golden Gate Townhomes, and our affiliated property management operations. “You” refers
to website visitors, prospective residents, applicants, residents, guarantors, occupants, vendors, service
providers, and other individuals who interact with us.
1. Information We Collect
We may collect the following categories of information:
A. Contact and Identifying Information. This may include your name, mailing address, email address,
telephone number, preferred contact method, and other information you provide when contacting us,
requesting information, scheduling a tour, or submitting a form.
B. Rental Application and Leasing Information. If you apply for housing or become a resident, we may
collect information needed to process your application, verify eligibility, prepare lease documents, manage
the tenancy, and comply with legal obligations. This may include date of birth, government-issued
identification information, employment information, income information, rental history, references,
household information, vehicle information, emergency contact information, and other application or
lease-related details.
C. Screening, Payment, and Financial Information. We or our service providers may collect or process
information relating to background checks, credit checks, income verification, payment history, rent
payments, security deposits, bank account information, card information, or other financial details.
Payment and screening information may be handled directly by third-party service providers, including
property management software, payment processors, and screening vendors.
D. Maintenance, Work Order, and Resident Service Information. When you submit a maintenance
request or service issue, we may collect your name, unit or property information, contact information,
details about the requested repair, photographs or attachments you submit, access instructions,
communications, and records of work performed.
E. Communications. We may collect records of communications with you, including emails, phone calls,
text messages, voicemails, online forms, chat messages, resident portal messages, and other
correspondence.
F. Website and Device Information. When you visit our website, we may automatically collect certain
information such as IP address, browser type, device type, operating system, pages viewed, referring
website, date and time of visit, and interactions with our website.
G. Cookies and Similar Technologies. Our website may use cookies, pixels, analytics tools, and similar
technologies to operate the website, remember preferences, understand website traffic, improve our
services, and support advertising or marketing efforts.
2. How We Use Information
We may use information for the following purposes: to respond to inquiries and communicate with you; to
schedule tours or provide information about available units; to process applications and evaluate rental
eligibility; to prepare, manage, and enforce leases and related agreements; to manage resident accounts,
rent payments, deposits, balances, and notices; to provide maintenance, repairs, inspections, and resident
services; to send operational messages, updates, reminders, and account notices; to improve our website,
properties, services, and communications; to protect the safety, security, and integrity of our properties,
residents, employees, vendors, systems, and records; to prevent fraud, unauthorized activity, and misuse
of our services; to comply with applicable laws, regulations, legal processes, and fair housing obligations;
to establish, exercise, or defend legal rights; and for other purposes disclosed at the time information is
collected or with your consent.
3. How We Share Information
We do not sell your personal information for money. We may share information as described below.
SMS / text messaging consent — important: No mobile information, text messaging originator opt-in
data, or SMS consent is shared with any third parties or affiliates for marketing or promotional purposes.
The categories of sharing described in this Section 3 specifically exclude, and do not apply to, your mobile
phone number, text-messaging opt-in, and messaging consent information. This information will not be
sold, rented, or shared with third parties or affiliates for their own marketing or promotional purposes.
A. Property Management and Leasing Service Providers. We may share information with service
providers that help us operate our business, including property management software providers, leasing
platforms, resident portals, application processors, background and credit screening providers, payment
processors, maintenance vendors, inspection vendors, communication tools, document management
providers, website hosting providers, analytics providers, and IT support providers.
B. AppFolio and Other Third-Party Platforms. Our website may link to third-party platforms, including
AppFolio, for rental applications, resident login, payments, maintenance requests, or other resident
services. Information submitted through those platforms may be collected and processed by the applicable
third party under its own privacy policy and terms. We encourage you to review the privacy policies of any
third-party platform you use.
C. Owners, Managers, Affiliates, and Business Partners. We may share information with property
owners, asset managers, affiliated companies, business partners, and authorized personnel when
reasonably necessary to manage properties, provide services, evaluate applications, operate our
business, or comply with agreements and legal obligations.
D. Vendors and Contractors. We may share relevant information with maintenance technicians,
contractors, inspectors, utility providers, security providers, legal professionals, accountants, insurance
providers, collection agencies, and other vendors as needed to provide services or manage property
operations.
E. Legal, Safety, and Compliance Purposes. We may disclose information when we believe disclosure
is necessary or appropriate to comply with law, respond to legal process, enforce agreements, collect
amounts owed, protect rights and property, investigate suspected fraud or misconduct, address security or
safety issues, or cooperate with law enforcement or government authorities.
F. Business Transfers. If we are involved in a merger, acquisition, financing, sale of assets, property
transfer, management transition, restructuring, or similar business transaction, information may be
transferred or disclosed as part of that transaction.
4. Fair Housing and Non-Discrimination
We are committed to complying with applicable fair housing laws. Information collected through
applications, leasing, resident services, or communications may be used to evaluate applications, manage
tenancies, provide reasonable accommodations or modifications where applicable, and comply with legal
requirements. We do not use personal information for unlawful discrimination.
5. Text Messages (SMS), Calls, and Email Communications
If you provide your phone number or email address, you consent to receive communications from us
relating to inquiries, applications, leasing, resident services, maintenance, payments, notices, and property
operations. Communications may be sent by phone, email, text message, resident portal, or other
available methods.
SMS / Text Messaging Program. When you provide your mobile phone number and opt in, you agree to
receive recurring SMS text messages from Golden Gate Property Management and Golden Gate
Townhomes related to your inquiry, application, leasing, and resident services. Message frequency
varies. Message and data rates may apply. You can reply STOP at any time to unsubscribe, or reply
HELP for help.
No mobile information or SMS opt-in/consent data will be shared with any third parties or affiliates
for marketing or promotional purposes. You may opt out of marketing text messages at any time. We
may still send non-marketing messages related to your application, lease, account, maintenance requests,
safety, or legal notices where permitted by law.
6. Cookies and Analytics
We may use cookies and similar technologies to operate our website, analyze usage, improve
performance, remember preferences, and support advertising or marketing. You may be able to adjust
your browser settings to refuse or delete cookies. Some website features may not function properly if
cookies are disabled. Third-party analytics or advertising providers may collect information about your use
of our website and other websites over time. These third parties may use their own cookies or tracking
technologies subject to their own privacy policies.
7. Third-Party Websites
Our website may contain links to third-party websites or platforms, including application portals, resident
portals, social media pages, payment processors, map services, and other external services. We are not
responsible for the privacy practices, security, content, or policies of third-party websites or services. Your
use of third-party services is governed by their terms and privacy policies.
8. How We Protect Information
We use reasonable administrative, technical, and physical safeguards designed to protect personal
information against unauthorized access, loss, misuse, alteration, or disclosure. No method of
transmission or storage is completely secure, and we cannot guarantee absolute security. You are
responsible for keeping your account credentials, portal login information, and passwords confidential.
Please notify us promptly if you believe your account or information has been compromised.
9. How Long We Keep Information
We retain information for as long as reasonably necessary to fulfill the purposes described in this Privacy
Policy, including property management, leasing, resident services, accounting, legal, compliance, dispute
resolution, safety, security, and business record purposes. Retention periods may vary depending on the
type of information, the nature of our relationship with you, legal requirements, and business needs.
10. Your Choices and Requests
Depending on where you live and the laws that apply, you may have certain rights regarding your personal
information. These may include the ability to request access to certain information, request corrections,
request deletion, opt out of certain communications, or ask questions about how your information is used.
To make a privacy request, please contact us using the information below. We may need to verify your
identity before responding to a request. Certain information may be exempt from deletion or access
requests where we need to retain it for legal, accounting, leasing, security, fraud prevention, dispute
resolution, or property management purposes.
11. Children’s Privacy
Our website and services are intended for adults, prospective residents, residents, guarantors, vendors,
and other individuals involved in property management and leasing. We do not knowingly collect personal
information from children under 13 through our website. If you believe a child has provided personal
information to us, please contact us so we can review and address the matter.
12. Residents, Applicants, and Guarantors
If you are an applicant, resident, guarantor, occupant, or emergency contact, we may collect and use
information as necessary to process applications, verify information, communicate with you, manage the
lease relationship, provide services, enforce agreements, comply with law, and protect our properties and
community. Information provided by one household member, applicant, resident, guarantor, or emergency
contact may be used in connection with the applicable application, lease, household, unit, or account.
13. Vendors and Service Providers
If you are a vendor, contractor, or service provider, we may collect business contact information, tax or
payment information, insurance information, work order details, communications, invoices, and related
records. We use this information to manage vendor relationships, assign work, process payments,
maintain records, and comply with legal and business requirements.
14. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. The updated version will be posted on our website
with a revised “Last Updated” date. Your continued use of our website or services after an updated Privacy
Policy is posted means you acknowledge the updated policy. If we make material changes, we may
provide additional notice where required by law.
15. Contact Us
If you have questions about this Privacy Policy or our privacy practices, please contact us:
Golden Gate Property Management / Golden Gate Townhomes
1 Chatfield Drive
Stone Mountain, GA 30083
United States
Phone: (470) 348-1746
Email: GGinfo@goldengatemgt.com